Privacy Policy

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PRIVACY POLICY

Effective Date: June 19, 2026

1. Information We Collect

We collect data to evaluate potential legal claims, communicate with you, manage your case files, and measure the effectiveness of our marketing. This includes:

Case Evaluation Details: Medical histories, accident descriptions, injury details, employment history, and insurance policy details provided via contact forms or intake questionnaires.
Identity and Contact Data: Name, email address, phone number, and physical address.
Marketing and Tracking Data: Device information, browser type, pages visited, and interaction with our online advertisements. This data is collected through tracking technologies, including Google Ads tracking tags, remarketing pixels, and web beacons.

2. How We Use Your Information

We use the information we collect to:

Evaluate your legal case and determine if we can offer representation.
Securely process and store your ongoing legal file and case history.
Communicate with you regarding updates, legal news, and case-related matters.
Optimize our marketing campaigns and measure the performance of our advertisements via Google Ads.
Comply with legal, regulatory, and ethical obligations required of law firms.

3. Google Ads, Analytics, and Remarketing

We use Google Ads tracking and Google Analytics on this website to understand how visitors interact with our content and to improve our online reach.

Conversion Tracking: We use Google Ads conversion tracking cookies to understand how clicks on our advertisements lead to actions on our website (such as filling out a contact form).
Remarketing: We may use Google remarketing services to show our advertisements on third-party websites (including Google) to previous visitors of our site. This could mean we advertise to previous visitors who haven’t completed a task on our site, or show ads on the Google search results page or the Google Display Network.
How to Opt Out: You can set preferences for how Google advertises to you using the Google Ad Settings page. If you wish, you can opt out of interest-based advertising entirely through cookie settings or by permanently using a browser plugin. You can also visit the Network Advertising Initiative Opt-Out Page to opt out of third-party vendor use of cookies.

4. Attorney-Client Relationship Disclaimer

Submitting information through this website, contact forms, or chat features does not create an attorney-client relationship. An attorney-client relationship is only formed after we sign a written retainer or representation agreement. Confidential or sensitive medical and legal information should not be sent through online forms until an attorney-client relationship is formally established.

5. Third-Party Systems and Data Management

We use enterprise-grade cloud platforms to organize and secure case files.

Case Management Software: Our firm utilizes Neos, a cloud-based case management platform developed by Assembly Software. Any details or documents you provide through our website intake process are securely transferred to and stored within the Neos system.
System Infrastructure & AI: The Neos platform is securely hosted on Microsoft Azure. While Neos leverages advanced AI functionalities (such as NeosAI) to summarize documents and process data internally, your firm data is securely maintained, custom-deployed within Neos, and is not retained or shared with outside entities or used to train public models.

6. How We Share and Disclose Your Information

We strictly protect your confidentiality. We do not sell your personal or medical data to third parties for their independent marketing use. Your information is only shared under the following conditions:

Service Providers: Trusted vendors who help manage our website, case management software (Assembly Software Neos), secure cloud storage, or advertising campaigns (including Google), subject to strict confidentiality duties.
Legal and Case Necessity: To advance your claim, we may share information with medical providers, insurance adjusters, expert witnesses, or court officials, but only with your consent or as legally authorized.
Legal Compliance: When required by law, subpoena, or specific rules of professional conduct governing lawyers.

7. Data Security & Protected Medical Information

We implement advanced technical and organizational security measures to safeguard your sensitive medical and personal data. Neos utilizes bank-level encryption, multi-region backups, and access control settings to protect stored records. While we use encrypted systems to defend against unauthorized access, no data transmission over the internet can be guaranteed as entirely secure.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You can also opt-out of marketing communications at any time by using the unsubscribe links provided in our emails.

9. Contact Our Firm

For questions about this Privacy Policy or how we handle your data, contact us at:

Firm Name: Maxwell Graham, PS
Email: info@maxwellgraham.com
Phone: 206.527.2000
Office Address: 535 E Sunset Way, Issaquah, WA 98027

SMS Messaging Terms

SMS Messaging Terms

By opting into SMS messages, you consent to receive conversational, customer care, and appointment reminder messages from Maxwell Graham, PS.

Opt-In Confirmation: Thank you for opting into SMS messages from Maxwell Graham, PS.

Help Instructions: For assistance, reply HELP at any time.

Opt-Out Instructions: You may opt out at any time by replying STOP.

Opt-Out Confirmation: After opting out, you will receive one final confirmation message. You will not receive additional messages unless you opt back in by replying START.

Message Details: Message and data rates may apply. Messaging frequency may vary.